Object

Title: Computer-aided economic effectiveness management in applying FSM systems

Title in english:

Komputerowe wspomaganie zarządzania efektywnością ekonomiczną zastosowań systemów FSM

Creator:

Dyczkowski, Mirosław

Description:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics, 2011, Nr 205, s. 94-108

Abstrakt:

The paper discusses the use of assessing Return on Investment (ROI) and Total Cost of Ownership (TCO) to manage economic effectiveness of acquiring and using IT systems.The first section introduces methodological framework for estimating ROI and TCO. Possibilities of supporting the process with the so-called ROI/TCO calculators are examined subsequently. The main section of the paper presents a case study of implementing the proposed method of analysis to manage economic effectiveness of deploying an FSM (FieldService Management) system in a hypothetical telecommunication company. The idea ofa specialized calculator and its implementation were developed in a thesis supervised by the author of this paper and written as a part of a postgraduate course in “Effective IT Managementin a Company”

Publisher:

Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu

Place of publication:

Wrocław

Date:

2011

Resource Type:

artykuł

Resource Identifier:

oai:dbc.wroc.pl:37162

Language:

eng

Relation:

Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics; 2011; Nr 205

Rights:

Wszystkie prawa zastrzeżone (Copyright)

Access Rights:

Dla wszystkich w zakresie dozwolonego użytku

Location:

Uniwersytet Ekonomiczny we Wrocławiu

Object collections:

Last modified:

Nov 7, 2019

In our library since:

Aug 31, 2017

Number of object content hits:

187

Number of object content views in PDF format

184

All available object's versions:

https://www.dbc.wroc.pl/publication/41202

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