Measuring service quality of hotel establishments on the base of GAP model with emphasis of dimension of service reliability - Šambronská, Kristina; Matušíková, Daniela; Šenková, Anna (Research Papers of Wrocław University of Economics, 2013)
Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics, 2013, Nr 304, s. 274-282
Keywords: GAP model; service quality; accommodation establishment; questionnaire; customer satisfaction; model GAP; jakość usług; obiekty noclegowe; ankieta; safysfakcja klientów