@misc{Kusterka-Jefmańska_Marta_Pomiar_2009,
 author={Kusterka-Jefmańska, Marta and Jefmański, Bartłomiej},
 year={2009},
 rights={Wszystkie prawa zastrzeżone (Copyright)},
 publisher={Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu},
 description={Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu = Research Papers of Wrocław University of Economics; 2009; Nr 86, s. 194-205},
 language={pol},
 abstract={The aim of the study is to present a method of measuring and assessing the quality of services based on using fuzzy figures. The presented method is an alternative to methods which have been used in measuring and assessing the quality of services mostly developed on Likert's scale. The carried out research of examining university students' satisfaction will make it possible to present methodological aspects of this method.},
 title={Pomiar i ocena jakości usług z zastosowaniem liczb rozmytych},
 type={artykuł},
}