@misc{Mazur_Anna_Doskonalenie_2007,
 author={Mazur, Anna and Gołaś, Hanna},
 year={2007},
 rights={Wszystkie prawa zastrzeżone (Copyright)},
 description={Prace Naukowe Akademii Ekonomicznej we Wrocławiu; 2007; nr 1177, s. 33-39},
 publisher={Wydawnictwo Akademii Ekonomicznej im. Oskara Langego we Wrocławiu},
 language={pol},
 abstract={The paper presents differences between quality of a product and a service. Requirements of quality management system connected with customer service are given. The example of customer service process and its improvement according with PN-EN ISO 9001:2001 standard is presented. Authors present differences in approach to customer requirements identification and methods and tools used in production and service companies. (original abstract)},
 type={artykuł},
 title={Doskonalenie procesu obsługi klienta w systemie zarządzania jakością},
}